At present, VivaCut can only be tried for free once, and the system will default you to subscribe immediately for the second free trial. Since your order is an App Store order, unfortunately we do not have permission to process. In order to avoid being renewed in the future, please follow the steps below to cancel your subscription:

1. Go to Settings> [your name]> ITunes & AppStore

2. Tap Apple ID at the top of the screen

3. Click to view Apple ID, you may need to log in or use Touch ID

4. Click Subscribe

5. Tap the subscription you want to manage

If you want a refund, please contact the official customer service of the AppStore.

If you are repeatedly deducted, please provide your order ID (starting with GPA) or GooglePlay account of the purchased Pro, and we will check it.

If you have a free trial, according to the terms of App Store / Google Play, you should cancel the free trial at least 24 hours before the end of the current subscription period. If you do not cancel in time, it means you agree to renew the current subscription and App Store / Google Play will charge you on the last day before the free trial ends.

As VivaCut Pro recharge is an electronic virtual product, it will take effect immediately after payment. Unfortunately, refunds are not supported temporarily, in order to avoid your renewal, you can cancel the subscription.

If you want to cancel your subscription, please refer to the following steps:

1. Go to Settings> [your name]> ITunes & AppStore

2. Tap the Apple ID at the top of the screen

3. Click to view Apple ID, you may need to log in or use Touch ID

4. Click Subscribe

5. Click on the subscription you want to manage.

1. Go to GooglePlay store

2. Click Menu> Account> Subscribe

3. Find the subscription you want to cancel

4. Click Cancel

Reminder: Uninstalling the application will not cancel your subscription. And also unsubscribing will not be refunded for previous subscriptions. If you cannot cancel subscription, please contact Google Play /App Store.

If you want to cancel your subscription, please follow the steps:

1. Go to Settings > [your name] > iTunes & App Store

2. Tap your Apple ID at the top of the screen

3. Tap View Apple ID. You might need to sign in or use Touch ID

4. Tap Subscriptions

1. Go to GooglePlay Store

2. Tap Menu > Account > Subscriptions

3. Find the subscription you want to cancel

4. Tap Cancel

Reminder: Uninstalling the application will not cancel your subscription. And also unsubscribing will not be refunded for previous subscriptions. If you cannot cancel subscription, please contact Google Play / AppStore.

You can purchase Pro benefits by following the steps below: Click "Settings" of VivaCut -> Click the "Purchase VivaCut Pro" button -> Choose any subscription as needed to pay.

We are very sorry that due to the impact of the event, the Pro price will fluctuate in different periods. We would like to advice you pay the actual price on the page.

If you want to upgrade or downgrade Pro, please refer to the following steps:

1. Open the phone's "Settings" App

2. Click your name, and then click "Subscribe". (If you don't see "Subscription", please tap "iTunes Store and App Store" instead. Then, tap your Apple ID, tap "View Apple ID", log in and scroll down to "Subscription", Tap "Subscribe" again.)

3. Click on the subscription which you want to change

4. Choose another subscription plan. If you choose a subscription that can be shared with family , make sure you have set up "Family Sharing" or have joined an existing family group

1. Upgrade: When you switch from a lower-level subscription to a higher-level subscription. The amount of items purchased in your previous app will be refunded proportionally to the original payment method. New in-app purchases will be charged the full price and take effect immediately, which will change your renewal date to an upgrade date

5. Downgrade: When you switch from a higher-level subscription to a lower-level subscription. On the next renewal date, you will be charged at the new rate

With VivaCut in-app subscriptions, you can upgrade or downgrade existing subscription plans and use other plans provided by your app instead. For example, you can change from a monthly subscription to an annual subscription.Money from the old plan will not be refunded. To compensate for the remaining unused time of your existing subscription, the system will postpone the first charge date of the new subscription plan accordingly.

If you have purchased a VivaCut Pro but are suddenly unable to use your Pro privileges or require you to repurchase, it may be caused by the invalidation of the member, please follow the steps:

1. Please log in to GooglePlay with the account you used to purchase Pro so that VivaCut can identify you

2. Make sure you aren't logging in GooglePlay with more than one account

3. please go to ‘Settings’ of your phone, and clear GooglePlay cache

4. Make sure you download VivaCut with the same account that you used to purchase Pro. If not, please uninstall it and install it back with the correct account

5. Tap "restore purchase" again

1. Please log in to AppStore with the account you used to purchase Pro so that VivaCut can identify you

2. Make sure you download VivaCut with the same account that you used to purchase Pro. If not, please uninstall it and install it back with the correct account

3. If you have used a different Apple ID to log in to AppStore, it may cause cache to cause failure to restore purchase. In this case, you can refer to the following methods to clear cache:

1. sign out Apple ID in Settings-iTunes & AppStore

4. Uninstall VivaCut

5. Restart the phone

6. Log in with the Apple ID you used to subscribe VivaCut, then download VivaCut

7. Tap "restore purchase" again

In addition, the iPhone’s App Store and Android’s Play Store are different application markets. Therefore, purchases on Android and iPhone cannot be shared.

Reminder: Uninstall VivaCut will clear the draft content, please pay attention to export your video file in advance.

The failure to purchase Pro may be due to:

1. Currently, there are only two official VivaCut download channels, Google Play and AppStore. If you download VivaCut from unofficial channels, you will not be able to purchase VivaCut Pro;

2. There may be network fluctuations and delays, please retry the purchase after changing the network.

3. Please check if your balance is enough to purchase the current subscription.

If you still cannot purchase, please provide a screenshot of the failed purchase page, and we will further check for you.

If you want to check your subscription details, please follow the steps below:

1. Go to GooglePlay Store

2. Click Menu>Account>Subscribe

3. Click on the subscription you want to query to view

Due to AppStore users' privacy protection, currently we cannot query the subscription information of iOS users. If you have purchased VivaCut Pro, you can click the App Store in your phone, and then click Apple ID-view ID-to view your subscription details.

To apply for an electronic invoice, please provide the following information：

1. order ID, screenshot of subscription purchase

2. invoice amount, invoice header (personal or company)

3. email address

After the invoice application is registered, it is expected that the electronic invoice will be sent to the contact email you filled in within 3-5 working days. Please wait patiently and pay attention to the receipt.

Hello! The iPhone’s App Store and Android’s Play Store are different application markets. Therefore, purchases on Android and iPhone cannot be shared.

iOS: The invisible video after export may be because your original video/picture were transmitted via airdrop. The exported video may be in the early position of the album time instead of in the most recent video. We would like to advice you look through it.

If your problem is not solved, please describe the problem in detail and upload a screenshot or screen recording related to the problem, and continue to communicate with us through the message below.

Android: If the video cannot be found in the album after exporting, please check the video export path in the settings of VivaCut, and view the exported video according to the path.

If your problem is not solved, please describe the problem in detail and upload a screenshot or screen recording related to the problem, and continue to communicate with us through the message below.

iOS: Draft files are stored in a local cache. When VivaCut is uninstalled, the cache will be cleared and the draft files will be emptied (and cannot be restored).

Android：After reinstalling VivaCut or clearing the cache, click again to start creating. After VivaCut re-acquires the user's album permissions, the draft can be retrieved in the draft box.

To remove the VivaCut watermark as a Pro function, click the red cross in the upper right corner of the VivaCut built-in watermark on the video editing page, and then successfully purchase Pro to remove the watermark. The watermark delete function is to delete the official watermark of VivaCut generated in the clip. If the material itself has a watermark, it cannot be deleted! In addition, after purchasing Pro, the watermark of VivaCut will automatically disappear during editing, without manual removal.

The video formats VivaCut supports are: mov (supported by iOS phones only), MP4, 3gp;

image formats supports are: bmp (supported by iOS phones only), jpg, gif, png;

music formats supports are: MP3, aac, M4a;

font formats supports are: ttf , Otf (currently only Android has the function of uploading fonts, but iOS does not have this function).

If VivaCut cannot scan or import your files, the following problems may exist:

1.File format is not supported

2.Network cache video

3.The video or picture is too large

4.Does not support importing lossless compressed music

We will continue to upgrade later to support more video, picture and music formats.

If your video/picture/music conforms to the above format, but cannot be imported, please provide the relevant operation screen, original video/picture/music and your email address, and we will contact a technician to check for you.

We would like to advise you to clear the cache in time and avoid excessive editing time. If you have relevant screen recordings, you can also send them to us, which can help us locate the problem faster. At the same time, we have contacted the technical staff to check, please be patient and pay attention to the update of the subsequent version.

The situation is generally caused by insufficient phone memory. Please clear the memory in time to avoid running too many apps in the background. In addition, in order to help us continuously improve the product experience, please provide the following information:

1. What is the total duration of the video? Does it freeze every time?

2. What is the operation performed before the freeze?

3. Operation screen recording

4. Upload the project file (on the customer service page, click the upload picture button next to the text box, select the draft, and then select the abnormal draft file to upload)

5. Your email address

After you provide the complete information, we will contact the technical staff to check for you, please follow the updates of subsequent versions.

The screen appears as a black screen during the video editing process, which may be caused by accidentally moving the video/picture out of the screen during the editing process. Please click "Transform" on the "Edit clip" page, and then click Fill/Fit to quickly switch the material back to the editing page.

If the page still shows a black screen after following the above steps, please provide the following information:

1. Operation screen recording

2. Original video/picture

3. Upload the project file (on the customer service page, click the upload picture button next to the text box, select the draft, and then select the abnormal draft file to upload)

4. Your email address

After you provide the complete information, we will contact the technical staff to check for you, please follow the updates of subsequent versions.

TikTok (or other platforms) has its own video review and upload restrictions. For specific reasons, please contact the official customer service of Tiktok (or other platforms) for details.

We are very sorry that the hotline service is currently not supported. If you encounter a problem during the operation, you can also contact us at any time, and the customer service will reply you as soon as possible.

VivaCut provides some free functions (such as basic editing, subtitles, etc.), which can be used normally without purchase. If you need exclusive Pro services, you can also purchase them on demand. After purchasing Pro, you will enjoy exclusive Pro services, such as Ultra HD export, watermark removal, unlimited exporting duration, Pro special effects, Pro filters, Pro transitions, etc.

The materials are only for personal use, not for commercial use. Thank you for your understanding and support!

If you have any intention of cooperation, please send detailed information to the following corresponding mailbox:

Business/advertising cooperation:

Contact: Handsen

Email: handsen.zhh@gmail.com

Media contact:

Contact: wenyuan

Email: wenyuan.ma@quvideo.com